TRADING POLICIES

Every part of the Email Mum service is designed to be the best that it can be, and that includes our trading policies, which we believe to be some of the most comprehensive in the industry. We believe we have a responsibility to protect the properties we are given access to, and we want to ensure that our clients are confident when inviting our housekeepers into their home. So we provide both client and housekeeper with comprehensive protection through our insurance packages, outlined below, as well as a Terms of Trade policy detailing our working procedures and commitment to you, the client.

There are no hidden charges or extra costs to our service, nor do we tie our clients into lengthy cancellation clauses.

OUR INSURANCES FOR PEACE OF MIND AND PROTECTION

Public Liability: This covers compensation to members of the public in the event of accidental injury damage to property or obstruction, trespass, nuisance or interference with any right of way, air, light or water.

Employer’s Liability: Injury to employees in the course of their employment by us.

Cover For Internal Fixtures and Fittings: Email Mum Ltd covers all accidental damage. Claims of up to £250 will be directly reimbursed by the company; claims exceeding £250 will be processed through the insurance company.

Additional Protection Benefits With Email Mum

Email Mum Negligent Damage Cover: All negligent damage is covered under Email Mum insurance. Negligent damage is classed by insurance companies as damage caused as a result of poor workmanship ie. if a wrong product was used to clean a leather sofa, and the sofa was subsequently damaged.

Keyholders Protection Policy:

This policy covers the client in the event of any loss or damage to their property as a direct result of company negligence with the loss of their admittance key(s). Clients are fully covered for lock replacements, damage or any other loss resulting from a break-in due to key misplacement.