Category Archives: Mum’s The Word

On Demand Service Providers in the Domestic Housekeeping Sector

I recently came across an article in the Guardian about working in the On Demand economy. For those who are not aware, the On Demand economy is defined as ‘the economic activity created by digital marketplaces that fulfil consumer demand via immediate access to and convenient provisioning of goods and services’. A good example of this is Uber, the Taxi firm. Users download an app to their smartphone or tablet which they can then use to hire a cab. You can now get an app for many such On Demand services and on the surface, it seems like a great idea for our modern, hi-tech instant access lives. However, as the article suggests, this service model does have its issues, particularly in the domestic housekeeping and cleaning sector. Continue reading

THE IMPORTANCE OF STAFF IN A SUCCESSFUL BUSINESS:

An Interview with Email Mum creators, Jim and Wendy Woolfe

As the majority of our adult lives are spent working, it’s no wonder that finding – and keeping – the right job is so important to us. Studies have repeatedly shown that not only is work-related stress one of the highest reasons for absence, but that long-term stress and anxiety can have a detrimental effect on our physical and mental wellbeing.

Some years ago, Email Mum’s directors Jim and Wendy Woolfe set out to create a company that would provide people with an environment that eliminated as much work-related stress as possible.

Today, we look more closely at the vision behind the successful housekeeping company, and why Jim and Wendy believe that their more staff-orientated approach works so well in a modern commercially-driven world. Continue reading

WHAT MATTERS MOST WHEN YOU’RE JOB-SEEKING?

If you were to ask people what’s high on their ‘desirables’ list when seeking new or better employment, you might think that salary and benefits would come out on top. But you would be surprised.

Surveys have shown that increasingly, people look first for responsible companies with good ethics and a fair and friendly working environment before they consider what’s going in their wage packets, even in a period of recession. This may be due to the reported link between stress and ill-health, of which work-related stress is a common factor. But perhaps it’s that overriding need to find contentment that pushes monetary concerns mid-list. Continue reading

Housekeepers in Popular Culture – Part Three

The housekeeper has always been a popular figure in literature, film and television since the age of the Gothic suspense novel back in the eighteenth century. Housekeepers play a vital role in the fictional household, many acting as confidante, surrogate parent and general pendulum that keeps the home successfully ticking over, much like our Email Mum housekeepers of today do. Continue reading

Housekeepers in Popular Culture – Part One

Just like the stoic, efficient butler or gentleman’s valet, the housekeeper has her special place in popular culture. But unlike her male counterpart, her image has shifted a little through the ages, due to the impact of certain literature or TV characters of the times.
From the no-nonsense Mrs Medlock to the terrifying Mrs Danvers, housekeepers have played important parts in some of the most popular stories of the last two hundred years. Continue reading

Elite, Skilled Workers Deserve Respect

We are not ‘just cleaners’ – we are skilled, hard-working housekeepers!”

One of the things we find so frustrating at Email Mum is the stigma that some people seem to attach to domestic house cleaning as a job. Why this is, we are not quite sure. Maybe the cleaning industry has to take some responsibility for this attitude. In particular, some contract cleaning companies, who seem to treat their staff with a total lack of respect, relying on hostile management practices, poor pay and conditions and a high turnover of staff to keep their services going. This leads to a general view of the industry as one where only lesser skilled, low paid individuals need apply.

Continue reading